Relationship management in logistics

Relationships for supply chain success – Strategy – CSCMP's Supply Chain Quarterly

relationship management in logistics

Feb 1, Relationship management affects all areas of the supply chain and has a dramatic impact on performance. In many cases, the information. Jul 10, Supply Chain Customer Service Management Customer relationship management is about building and maintaining profitable long-term. Supply chain management by its very nature depends on relationships and This need is particularly acute when logistics service providers (LSP) are involved.

The system can be optimized in accordance with your business growth for years to come. At the same time, system performance and security remain equally powerful. We can also provide training and support for everyone using the system.

Supply Chain Relationship Management - Inbound Logistics

Why should I use a custom CRM system instead of a mass-market out-of-the-box solution? In comparison to a custom solution, mass CRM products are often over-complicated and costly.

The CRM system should automate, arrange, and synchronize processes within your particular organization.

relationship management in logistics

Therefore, choosing a custom CRM solution is often better than opting for an out-of-the-box solution. Moreover, with a custom CRM you pay for what you really need. Do you implement quality assurance procedures for CRM projects?

relationship management in logistics

QA is a mandatory part of the software development process at Elinext Group. Can I have a look at the list of your customers? To get a better idea of who our customers are and what they think about us, please click here.

relationship management in logistics

You are also welcome to check out our case studies. How can I start working with you? Please feel free to contact us via the contact form on our website, by e-mail, telephone or Skype. You are welcome to send us your project requirements, details, design sketches, etc. If you just have an idea, we will advise you on how our company can help you best realize it.

However you do it, supply chain has to connect with the marketplace.

CRM and the Supply Chain | Some Thoughts

Leveraging the knowhow and tools of your marketing colleagues is a smart way forward. Yet besides relationship marketing and cross-selling techniques favoured by sales and marketing, CRM can also be used to predict future customer behaviour.

relationship management in logistics

US supermarket Walmart and Target both use CRM to run sales promotions aimed at specific customer groups, using these business analytics. On a practical level, there may be challenges to this apparent simplicity.

What is CRM?

Even if a company already has software systems for both, there is no reason to expect the two environments to be exactly in phase in terms of their activities, their data and their inputs and outputs. CRM systems already consist of sales automation, marketing information systems and call centre technology.

SCM is built up of procurement, transportation, inventory, production, packaging and distribution. Throw an enterprise resource planning system into the mix, and the complexity grows further.

relationship management in logistics

Whether an integrated system to give end to end supply chain visibility starts from SCM strengths in logistics, ERP solidity in financials or CRM precision concerning customers will depend on what needs to be created, modified or replaced. However, it can be done; in fact American Airlines has been doing it for years, taking customer information from its reservation systems and website to feed into planning for fuel, food, spare parts and more.

And Cemex second largest US producer of cement and concrete mix uses CRM and SCM to guarantee future deliveries to the hour, without over-producing; a key capability for a company whose finished product sets rock hard so soon after preparation. What Are the Results?

CRM and the Supply Chain

Other benefits include reductions in SKU complexity, increases in forecast accuracy, revenue growth and overall supply chain cost reduction. Does that mean that everyone is looking for supply chain speed and low costs? There are always exceptions.